Terms of Service.

Please read these terms carefully before engaging with our services.

1. Payment Terms

All Web/App development projects require a 50% advance payment before work begins. The remaining 50% is due upon delivery or go-live.
Marketing plans require upfront payment. 1-Month plans require full payment before the start date. 3-Month plans require full upfront OR 50% now and 50% before Month 2. Annual plans require full upfront or quarterly splits.
AMC plans (IT Maintenance) are billed 100% annually in advance.
Accepted payment methods: NEFT/RTGS/IMPS, UPI, and Cheque (subject to clearance).
GST @ 18% applies to all amounts. A GST-compliant invoice will be issued within 2 business days of payment receipt.
Google Ads spend is a separate client-side budget and is not included in our package pricing.

Deliverables are strictly as listed in the approved scope document or selected plan. Out-of-scope work will be billed at add-on rates (₹800–₹1,500/hr).
Websites include up to 2 design revision rounds. Mobile apps include up to 3 UI revision rounds.
The client must provide access credentials, brand assets, content, and approvals promptly. Delays caused by the client do not entitle them to an extension of service timelines.
SEO and organic results are timeline-based. We do not guarantee specific rankings within a fixed time period.
All change requests must be submitted in writing (email or WhatsApp).

All deliverables, including source code and design assets, become the property of the client only upon full payment.
PlaceHi retains the right to showcase anonymised results and project details as part of our portfolio unless the client opts out in writing.
Both parties agree to maintain the confidentiality of all business information, pricing structures, and marketing strategies.
Client login credentials are stored securely and are never shared with third parties.

PlaceHi is not liable for ranking drops caused by third-party algorithm updates, client-side code changes, or external hosting issues.
The client is responsible for ensuring their website content complies with all applicable laws and Google's guidelines.
Our maximum liability is limited to the total fees paid by the client in the current active billing period.
PlaceHi is not liable for indirect, consequential, or loss-of-business damages under any circumstances.
Standard support response time is within 24 business hours via email. Enterprise/Dominate plans include priority WhatsApp support with a 4-hour SLA.
Business hours are Monday–Saturday, 10:00 AM – 7:00 PM IST.

Marketing and AMC packages auto-renew unless a written cancellation request is received at least 15 days before the renewal date.
1-Month plans are not eligible for refunds on mid-cycle cancellations.
For 3-Month and Annual plans, pro-rata credits are issued at management discretion. Exiting an annual plan after Month 3 incurs a 20% early-exit fee.
PlaceHi reserves the right to terminate services with a 7-day notice in cases of non-payment or client misconduct.